Last updated: July 30, 2026
You may cancel future renewals through the patient portal or by emailing support@synnow.com. Cancellation takes effect for the next order that has not begun processing. Submit the request before the processing date shown in your account. Canceling a plan does not automatically cancel a clinical review, prescription, or pharmacy order already in process.
The $25 medical visit fee is a one-time part of the initial checkout authorization, separate from the medication price. The authorization is captured only if the order proceeds to fulfillment; otherwise it is released and no visit fee is collected. If you cancel before a licensed Provider begins reviewing your intake, the authorization is released. Once clinical review has started and the order proceeds to fulfillment, the captured visit fee generally is non-refundable because the professional service has been performed. Medication charges and refunds are subject to the prescription medication terms below.
Medication orders cannot be canceled or refunded after the prescription has been transmitted to the pharmacy or the pharmacy has begun processing the order. Prescription products cannot be returned or restocked. See the Medication Return Policy.
Contact us promptly if a shipment is damaged, incorrect, or missing. Keep the packaging and do not use medication that appears damaged, altered, mislabeled, or intended for another person. We will coordinate with the dispensing pharmacy and carrier to determine whether a replacement or refund is appropriate. We may request photographs or other information needed to investigate.
Report a suspected billing error or duplicate charge within 30 days so it can be investigated. Approved refunds are returned to the original payment method when possible. Your bank may require additional time to post the credit.
Email support@synnow.com with your name, order number, the charge or shipment at issue, and a short explanation. Do not include detailed medical information in standard email; use the patient portal for clinical questions.
This policy does not limit any refund, replacement, cancellation, or other right required by applicable law.